Reality Check: Vendors are Humans Too
Thursday, January 5th, 2012{Warning: this isn’t so much of a happy, upbeat post but it has been on my mind and heart for a while and it seemed like a good time to post it}
My mother in law passed away on Friday, July 15, 2011. That is her, my husband and Abby at my Abby’s 1st birthday party last year.
It wasn’t completely unexpected (she had been battling kidney cancer for nearly 2 years) but the end was very fast and very sudden. We scrambled to get things together in Columbus so we could go to Cincy and say our goodbyes. It was a hectic and very emotional time in my family, as I am sure you can imagine.
I sent an email to all my existing couples letting them know I would be out of town and out of touch for a while. I also put an out of the office message on my email that stated very plainly that due to a death in the family, we would be closed until the following Wednesday. When I checked my email on Sunday I was overwhelmed with the kind words and true concern that my clients showed to my family. It was a wonderful validation that I have built an incredible client family.
I also had in inquiry from a bride getting married in 2012 that was sent late Friday night – note this was well after I put on the out of office message. I responded to her, asking her for some information about her wedding. She emailed me back the next day (Monday) telling me that I had “taken too long” and was unprofessional for not getting back to her immediately and that it was “my loss” for not being more attentive to someone as “important” as her.
Give that a minute to sink in.
Someone who hadn’t hired me, someone I had never spoken to, someone who was told via an automated email message that I was dealing with a death in the family told me that my response time of 2 days over the weekend wasn’t fast enough. I wish I were kidding.
Needless to say, I did NOT respond to that email and I frankly pity the poor vendors who wound up working with her.
Why am I sharing this story? Because sometimes the world needs to be reminded that wedding vendors are humans too. We LOVE what we do but we often work weird hours (many wedding vendors take Mondays off since we work so many Saturdays) and we have non-wedding related lives that we have to tend to as well. If a photographer doesn’t respond to your Friday afternoon email until the following Tuesday or a venue doesn’t call you back for a day or two or a baker takes a while to get back to you…cut them some slack. You never know what might be going on in their lives – their mother in law might have passed away, they might be ill themselves, or they might have just rushed their spouse to the hospital.
After all, wedding vendors are humans too.

















Kasey and I won this cake in the silent auction and served it to all the attendees – don’t worry, we kept the top layer and a few strawberries for ourselves. 

Today, I was featured on 